QuickBooks Frequently Asked Questions

1. Can we setup Philippine VAT in QuickBooks US version?

   Definitely. We can even customize QB so that you can easily fill out BIR forms like 2550M, 2551M, 1601E, 1604E, 2307 or 1601C. But if you business is vatable, it's recommended that you use QB UK Version since it will automatically compute VAT Input and Output.

2. Can we use the Peso sign in our QB forms?

   Yes, any currency will do.

3. How do we know that the licenses you sell are not pirated?

  You may go to www.quickbooks.com/support then to their installation center. If we download QuickBooks using your license number, it will let you do so if it is genuine. If not, you can never download from their website.

4. Do you also sell QuickBooks with CD installer and manuals?

    No, we don't sell QuickBooks with CD installer anymore due to shipping and custom charges. We provide training manuals for FREE.

5. Do you have after sales technical support?

    We have 6 months FREE technical support through remote access, email or phone. Charges may apply for on site visit.

6. What if my computer crashes? Can I still reinstall QuickBooks?

    Yes you can. You may call us so we can reinstall it for you (FREE OF CHARGE) or you may go directly to the QuickBooks website so you can download the installer. As a rule of thumb, always backup your files to an external drive.

7. How often do I have to upgrade my QuickBooks?

   I have to provide a 3-part answer to this question.

   Part 1 - If you are involved with any of the QuickBooks connected services or online services (i.e. payroll, credit card processing, e-mailing invoices through QuickBooks servers, etc.), Intuit forces you to upgrade at least once every 3 years. If you do NOT upgrade during that time, access to any of the connected services you use will cease to function.

   Part 2 - If you are NOT involved with any of the QuickBooks connected services above; upgrading is completely at your discretion. As long as QuickBooks meets the new requirements of the future operating systems, then you can use it as long as you want.

   Part 3- A new version of QuickBooks is released every October. You can assess if the new features and benefits are worth the cost of an upgrade.

8. Will I lose my data if I upgrade from an older version of QuickBooks?

  No, you will not lose your data. The process of upgrading from an older version to a newer version is pretty easy. The upgrade process forces you to make a backup copy of your QuickBooks data before it begins, so you have that available "just in case" something goes wrong (i.e. power outage during the  upgrade, etc.

9. How does the licensing for QuickBooks work?

   Each license (or user) means that there is only one person who can work in the QB file in one time. For     example, if you are a big company and you have bookkeepers in charge of AP, AR and Inventory. Of course, these people needs to access QB simultaneously that's why you will need 3 licenses. 

10. How many people can use QuickBooks at the same time?

Answers:

· Pro and Premier versions: No more than 5 people can access QuickBooks at any time

· Enterprise version: No more than 30 people can access QuickBooks at any time

· Online version: No more than 3 people can access QuickBooks at any time. Your accountant can also access it and not count against the 3 person limit.

· Mac version: No more than 3 people can access QuickBooks at any time (beginning w/ 2011 version. Prior to that, only one person at a time).

11. Can Statements Be Formatted Into Columns For Departments?

  Yes. The ability of setting up "Classes" for income and expenses will allow you to see activity for different departments within your company. Classes are one of QuickBooks most powerful features and one that is often under-utilized. Classes offer a straight forward means of segregating your business activities by Profit Center or Department. Thus, operating statements can be generated for individual segments of your business.

12. What Methods Of Inventory Method Does QuickBooks® Support?

  QuickBooks uses the average cost system for inventory tracking. It doesn’t support LIFO or FIFO.

13. How do I move QuickBooks or my data to a new computer?

To move QuickBooks from one computer to another:

· Install and register QuickBooks on the new computer.

· Back up the company file on the old computer.

· Restore the backup on the new computer.

If you installed a newer version of QuickBooks on the new computer, the company file will be updated automatically the first time you open it.

14. Where is my company data is file?

The location where QuickBooks automatically stores your company data files depends on your operating system and QuickBooks version:

Windows 7, 8 or Vista - C:\Users\Public\Documents\Intuit\QuickBooks\Company Files

Windows XP - C:\Documents and Settings\All Users\Shared Documents\Intuit\QuickBooks\Company Files